Where do you ship from?
We're UK based. To keep prices low, some products ship from overseas partner warehouses. Delivery estimates are shown on each product page.
How long will delivery take?
Usually 5 to 10 working days, and up to 10 to 14 working days for a few items. You'll get a tracking link by email.
Is my payment secure?
Yes. Checkout is fully encrypted and we never see your card details.
Can I track my order?
Yes, you'll get a tracking link by email as soon as your order ships.
Something's wrong with my order
Email hello@pawleypets.com with a photo and we'll fix it fast.