Pawley Pets ("we", "us") respects your privacy. This policy explains what personal data we collect and how we use it. We are the data controller for pawleypets.com.
What we collect
Your name, email, delivery address, order details, and communications with us. Payments are handled by Shopify Payments and our payment processor; we do not see or store your full card details. We also collect basic device and usage data via cookies.
How we use it
To process and fulfil your orders (including sharing your delivery address with the supplier and courier who ship your item), to provide customer support, to prevent fraud, and, where you have consented, to send marketing emails. You can unsubscribe at any time.
Who we share it with
Shopify (our store platform), our payment processor, and the fulfilment partners and couriers needed to deliver your order. We do not sell your personal data.
Your rights
Under UK GDPR you can request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise these rights, email hello@pawleypets.com. You may also complain to the ICO (ico.org.uk).
Retention & security
We keep order data as long as needed for legal and accounting purposes, then delete it. We use encryption and reputable processors to keep your data secure.
Cookies
We use essential cookies to run the store and, with consent, analytics/marketing cookies. You can manage these in your browser or our cookie banner.
Contact
Questions? Email hello@pawleypets.com.
This is a starting template. Review it against your circumstances before relying on it.